How can we help?

Licenses

• Lost your key? It's in the email from Polar, and always in your Polar account.
• New Mac? In Winq on the old Mac: Settings → License → Deactivate. Or deactivate it from your Polar account if the old Mac is gone. Then activate on the new one.
• Offline? Winq keeps working for 7 days between license checks.

Permissions

• Open Winq Settings → Permissions. Each permission shows its state and the fix.
• Switch is on but Winq says it's missing? That entry is from an older copy. Use Reset & ask again.
• Clicks still blocked after allowing? macOS applies it after a relaunch: use Restart Winq.

Accuracy

• Recalibrate from the menu bar after moving screens or your chair. Sit naturally; don't exaggerate.
• Good, even light on your face helps the most. Avoid a bright window behind you.
• Wear glasses? Turn on I wear glasses under Wink clicks.
• Live view shows exactly what Winq sees, as numbers.

Uninstall

Settings → General → Uninstall Winq removes the app, its settings and its permissions, and frees your license seat.